Provide killer customer service
Thursday, September 11th, 2008Customer service. It sounds like something that only employees of large companies have to worry themselves with. The fact is though, us freelancers provide customer service every single time we interact with our clients. Lets take a look at customer service, how it effects our businesses and how you can shine like a freakin’ rock star in the eyes of your clients.
Differentiation
More than anything else, customer service will make or break your business and set you apart from your competition. Yep, even more than your design work. Many clients aren’t sure about what constitutes poor design work but you can be sure most of them know what poor customer services feels like. The good news is this: it’s way easier to consistently provide rock star customer service than it is to provide rock star design.
